Politique d’expédition

 

ORDERING PRODUCTS

The products offered by the Company are sold directly by it and can be ordered through the online store on the Website.

You need to select one or more products from the online catalog and add them to your shopping cart by clicking the "Add" button.

By following the order steps, on the final page, you must fill in your full and accurate personal and delivery information.

Enter your address when choosing the "to address" delivery method or the name of the courier office when selecting the delivery method to an office.

The order is considered submitted when the Company receives your request electronically, along with your details, and the order information is confirmed.

The Company reserves the right not to process orders if they are incomplete or incorrect, or if the products are no longer available (in stock). In such cases, the Company will inform you via email that fulfilling the requested order is not possible, providing the reasons for this. The Company will notify you of the unavailability of the ordered products within ten (10) days from the day your request is received.

By submitting the order request, you are obliged to pay the amount specified in it. The order request will be stored in our database for the time necessary for its processing and fulfillment, as well as for the time stipulated by law.

By submitting the order request, you agree to and commit to following these Terms and Conditions. If you disagree with any of them, please do not submit your request to purchase products from the Website.

After submitting the order request, you will receive a confirmation of its successful acceptance at your email address.

II. DELIVERY OF ORDERED PRODUCTS

The delivery price depends on the chosen method, as follows:

- To an address specified by you via courier company, to a selected office in Bulgaria of courier company SPEEDY/DPD – 4.40 BGN.
  - Prices are final, including VAT and fuel surcharge. Additional fees and/or pricing conditions may apply, depending on the individual parameters of the shipment or selected additional services.

For orders over 200 BGN, delivery is free within the territory of the Republic of Bulgaria.

Orders made and accepted by 13:00 on a working day are fulfilled the same day and delivered the next working day (e.g., if you place an order on Monday (a working day) by 13:00, the order will be with you on Tuesday). Orders made and accepted after 13:00 on a working day are fulfilled the next working day. Orders made on a non-working day are accepted and fulfilled on the first working day following the non-working day.

On working days, the usual delivery hours are between 9:00 and 17:30. Upon your explicit request, delivery on Saturday is possible, and it will be fulfilled by a courier between 9:00 and 13:00.

If you are not available at the specified address within the specified time or do not go to the selected office of courier company SPEEDY/DPD to receive your package on time, the Company is released from its obligation to fulfill the delivery of the requested order.

Orders placed during promotional campaigns, pre-holiday, and holiday periods are processed within 5 working days and delivered according to the workload of the courier company. The Company is not responsible for delays in delivery due to the courier company's fault!