Politique de remboursement

RETURN OF PURCHASED PRODUCTS & ORDER CANCELLATION 

In accordance with the Consumer Protection Act, you may exercise your right to return purchased products without any penalties and without needing to provide a specific reason. You have the right to declare your intent to return within twenty (20) days from the date you received the product, by contacting the Company in advance and declaring your intent in writing via email at support@kamayogaskincare.com.

Only products that have not been opened and removed from the packaging box and/or bag can be returned.

In case of order cancellation and product return, all refundable amounts will be reimbursed in the manner they were paid. If the payment was made by bank card, the refund will be processed within 30 days by initiating a reverse transaction to the card used for the payment.

Products must be returned unused, unopened, and in their entirety in their original packaging. If you wish to return a set, it must include all its parts, each of which meets the described conditions for completeness.

Upon explicit and full compliance with the above conditions, the Company will refund the full amount of the returned products, excluding the delivery costs you incurred (if any), as well as the costs for returning and replacing the products – all courier fees for return and/or re-shipping are paid by you. All amounts will be refunded in the manner they were paid – through direct bank payment, postal money order via courier company, or reverse operation on the bank card used for the payment.

The returned products must be sent via a courier company to the Company within seven (7) days from the date you sent your written intent to return and under the conditions specified above. The Company does not accept parcels sent with cash on delivery!

Once the Company receives the returned products and verifies that they meet all the requirements, you will receive an email notification that the returned products have been accepted.

If the returned products do not meet the return conditions, you will be notified. In this case, you may choose to have the products sent back to you at your expense. If you refuse, the Company reserves the right to retain the returned products as well as the amount paid for them.

Please note that any customs duties, taxes, and fees (if any) you paid for the delivery of the purchased products are non-refundable.

Please read the full Terms and Conditions.